Legal notice

Dear Customer,

In accordance with Law No. 144/2015 of 8 September, as amended by Laws No. 102/2017 and No. 14/2019 and by Decree-Law No. 9/2021, we inform you that, as a consumer, you have the right to turn to a Consumer Dispute Alternative Resolution Entity (RAL) if you are not satisfied with the solution offered by our company following a contractual dispute.

RAL entities are independent and impartial bodies with the competence to propose out-of-court solutions to disputes, quickly and at low cost.

Below we provide the contact details of the RAL entities that may be competent to settle disputes with our company:

Alternative Dispute Resolution Entities:

1. CNIACC – National Centre for Consumer Conflict Information and Arbitration
    Tel.: 213 847 484 | Email: cniacc@unl.pt
   

2. CIMAAL – Consumer Conflict Information, Mediation and Arbitration Centre of the Algarve
    Tel.: 289 823 135 | Email: cimaal@mail.telepac.pt
   

3. CACCDC – Consumer Conflict Arbitration Centre of the District of Coimbra
    Tel.: 239 821 690 | Email: geral@centrodearbitragemdecoimbra.com
   

4. CACCL – Consumer Conflict Arbitration Centre of Lisbon
    Tel.: 218 807 000 / 218 807 030 | Email: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt
   

5. CICAP – Consumer Information and Arbitration Centre of Porto
   Tel.: 225 508 349 / 225 029 791 | Email: cicap@mail.telepac.pt

6. TRIAVE – Consumer Conflict Arbitration Centre of the Ave Valley/Arbitration Court
   Tel.: 253 422 410 | Email: triave@gmail.com
   

7. CIAB – Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
   Tel.: 253 617 604 | Email: geral@ciab.pt
   

8. CACC RAM – Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
    Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal | Email: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS – Insurance Information, Mediation and Ombudsman Centre
   Site: www.cimpas.pt
   
   

For further information, you may also consult:

• Consumer Portal: www.consumidor.pt

• Electronic Complaints Book: www.livroreclamacoes.pt 
  

This notice does not replace the need to consult the legislation in force or the entities competent for each type of dispute.